Privacy Policy

At knotstorm, we view your privacy as a fundamental right and a core part of our commitment to you. We understand how valuable your personal information is, and we work tirelessly to protect it. This Privacy Policy outlines how we collect, use, safeguard, and manage your data, giving you full control and confidence every time you engage with us.

Your Privacy, Our Promise

Important: We hold your trust in the highest regard. Rest assured, we will never sell, rent, or share your personal information with third parties. Your privacy is sacred to us, and we protect it with the utmost care.

1. Information We Collect

We collect personal information in various ways, especially when you make a purchase or register with us. Here’s the kind of information we may gather:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, order history, communication with our customer support team, product preferences, and any other details you provide.

  • Transaction Information: Payment-related details such as the name on your card, card type, partial card number, and other necessary payment information.

  • Technical Data: Information like your IP address, browser type, operating system, language, location, and platform when you visit our site.

  • Marketing Preferences: Your preferences for receiving updates, promotions, and other communications from us, and how you prefer to be contacted.

2. The Information You Share With Us

You may voluntarily share personal information with us, whether you’re making a purchase, leaving a review, or submitting photos, videos, or comments. This could include your name, email, shipping address, product preferences, and other relevant details.

3. How We Use Your Information

We use your data for a variety of purposes, including:

  • Personalizing your experience: Tailoring our services and communication to match your preferences and needs.

  • Product recommendations: Suggesting products based on your tastes and previous interactions.

  • Providing customer support: Addressing any questions, concerns, or issues you may have about your orders or experiences.

  • Efficient order processing: Ensuring smooth transactions and managing your account with ease.

  • Ongoing assistance: Offering continuous support and ensuring your satisfaction before, during, and after your purchase.

4. Cookies, Web Analytics, and Tracking

To improve your browsing experience, we use cookies, web logs, and Google Analytics. These technologies help us remember your preferences and enhance website performance. You can adjust your cookie settings or opt-out of Google Analytics using your browser tools.

5. Email & Text Notifications

With your consent, we’ll send you updates on new products, special offers, and other exciting news via email or text. We’ll ensure you never receive more than four messages per month. To opt-out, simply reach out to us at .

6. Sharing Your Data

We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers who help us deliver the services you rely on:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising, and other essential platforms.

  • Legal Requirements: We may disclose your data to comply with legal obligations or prevent fraud.

7. Protecting Your Personal Information

We are committed to keeping your personal data safe. We utilize industry-leading security measures to protect your information from unauthorized access, alteration, or disclosure. Your payment details are encrypted using SSL technology, and all transactions are securely processed via PayPal. While no system is immune to risks, we continuously update our security practices to ensure your data remains protected.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by law. Once you close your account or stop using our services, we may retain some data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please be aware that withdrawing consent may limit your access to certain services. To update or delete your data, simply reach out to us at .

10. Accessing, Reviewing, and Updating Your Information

You have the right to request access to your personal data, make corrections if there are any inaccuracies, and request the deletion of your information. To make any changes, please contact us at .

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, communicated to you via email. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

By using knotstorm, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, don’t hesitate to contact us at . We are fully committed to providing you with a secure, seamless, and enjoyable experience.